What Peeves Your Chiropractic Patients?

What Peeves Your Chiropractic Patients?A recent survey showed that waiting too long to see a doctor is still the most common cause for complaint in health care practices. Patients were asked to identify their biggest pet peeve when seeking medical care.

Among the 500 patients surveyed, 72% chose excessive wait time at an office prior to an appointment as their primary complaint. How can providers remedy this situation? The study participants had several suggestions. They said they appreciate an advanced phone call before the appointment, if the wait time is anticipated. They also identified the helpfulness of office staff checking in with them during the wait to inform them what is going on. Another practice that can alleviate the irritation of a wait time was revealed as: “Offer me a drink after I’ve been waiting fifteen minutes.”

The patient satisfaction survey also found that 41% of patients with insurance were frustrated when upfront information about the full cost of care was not provided. Clearly, patients do not like surprise costs for their health care visits.

About 19% of respondents said they would like to feel remembered by the medical office staff, particularly when they are frequent visitors.

In identifying areas that the patients would value an extra effort, more than a quarter said they would like to be able to reach the doctor after hours. Several participants also said they would appreciate a print-out with information about the day’s visit to take home, including what was discussed and suggested patient actions.

The researchers of this study concluded that health-care professionals who wish to stand out and give exceptional patient experiences should take action in addressing patient complaints. They should provide outward signs that something is being done to improve a problem, especially when it comes to long appointment wait times.


Nelson S. Patients’ pet peeves survey results. NPress Feb 11, 2010. http://www.prlog.org/10529537-npress-reveals-patients-pet-peeves-survey-results.html.

You may also like

Could Your Chiropractic Referrals Be Trashed By Referral Backfire Effect?

As a chiropractor, I’m willing to bet that you depend at least to some degree on referrals from patients and other professionals to attract new clients to your office. One frustration you may have is that some people tell everyone they know about the excellent work you do to help improve lives, and others don’t […]

Welcome to our website. Now leave!

It’s a lot of work getting a visitor to your chiropractic website. Each year, more and more websites go online in your community, and they’re all vying for the same patients. So it’s a little shocking to see what some chiropractors do with their sites. It seems like some of them are actually trying to […]

Chiropractic SEO

Statistics have shown that the primary source for people looking to get chiropractic care is on the Internet. Their most common way of finding a good source for this is through search engines. Google, Bing and Yahoo are the most popular tools used when looking for these services. Having your site appear at the top […]