Frequently asked questions

Most practices are live within a few business days. Your site comes pre-populated with chiropractic-specific content, so you're not starting from a blank page. We handle the technical heavy lifting — DNS, SSL, hosting, security — so the only time you spend is reviewing the content and approving the design.

If you have a custom design or specific requirements, the timeline grows accordingly. Either way, we keep you in the loop with a clear launch checklist.

No. Your site launches with professionally written chiropractic content — service pages, conditions treated, patient education — already in place. You can use it as-is, edit it to reflect your practice's voice, or replace any of it.

Plans that include marketing add monthly blog posts written for you. Practices that want a fully custom site can do that too; we'll quote it separately.

At a minimum: your practice name, address, phone number, hours, and a few photos of you and your office. The more you can share — services, insurance accepted, doctor bios, patient testimonials — the more your site will feel like yours from day one.

If you don't have photos yet, we have professional stock libraries to fill the gap while you arrange a shoot.

Yes. You'll get a private staging URL where you can review and request changes before going live. Nothing is published to the public web until you sign off.

You can also start your free trial first to explore the platform before committing — no payment info required.

Yes. Every account gets onboarding documentation and access to short video walkthroughs covering the most common tasks — editing content, adding blog posts, viewing analytics, responding to reviews.

If you prefer a live walk-through, our US-based support team is happy to schedule a session.

No setup fees. Your monthly plan covers your website, hosting, security, and the features included in your tier. Custom design work or add-ons that go beyond your plan are quoted separately, in writing, before any work begins.

Yes — the free trial is exactly that. You don't need to enter a credit card to start. At the end of the trial period, you choose whether to subscribe; if you don't, your trial site simply goes inactive. No surprise charges, no auto-conversion.

No. We bill monthly with no long-term contract. We believe in earning your business every month — if we're not delivering value, you should be free to leave.

If you want to pre-pay annually for a discount, that's an option, but it's never required.

Yes. You can move up or down between plans at any time, prorated to the day. Most practices start on a smaller plan and upgrade once they're ready to invest more in marketing — there's no penalty for either direction.

Major credit and debit cards (Visa, Mastercard, American Express, Discover). We do not currently accept ACH or check; if you're an enterprise account with specific billing needs, contact us and we'll work something out.

Yes. Your domain belongs to you. If you ever decide to leave, we'll transfer it to your preferred registrar at no charge. We never hold a domain hostage.

The same applies to your content — your blog posts, photos, and patient data are yours to take.

Absolutely. You can keep your domain registered wherever it is today and just point the DNS to us, or you can transfer it to us for unified management. We'll walk you through whichever option you prefer during onboarding.

Yes. We routinely migrate blog content from WordPress, Squarespace, Wix, and other platforms. We preserve URLs where possible (or set up redirects when they have to change) so you don't lose the SEO equity you've built.

For sites with a few dozen posts, this is included in onboarding. For larger archives, we'll quote it.

Yes. Every site we build is responsive, accessibility-aware, and tuned for Core Web Vitals — the speed and stability metrics Google uses for ranking. We test on real mobile devices, not just emulators.

If your current site's mobile experience is hurting your search ranking, ask us for a free PageSpeed audit and we'll show you exactly where the gaps are.

Yes. Our templates are a starting point — colors, typography, imagery, and layout are all adjustable. Most practices personalize a template until it feels distinctly theirs without needing custom work.

If you want a fully bespoke design, we offer custom design services — contact us for a quote.

Local SEO typically shows movement within 60–90 days and meaningful ranking changes within 4–6 months. Google Business Profile improvements can show within days. Any vendor promising "top of Google in 30 days" is either misleading you or using tactics that will get your site penalized.

Depending on the tier: local SEO optimization, Google Business Profile management, blog content, review automation, social media support, and ongoing reporting. Higher tiers add deeper SEO work, more frequent content, and dedicated strategy time.

See the pricing page for a full feature comparison.

Yes, on marketing-included plans. Our content is researched and written specifically for chiropractic practices — not generic health content with the word "chiropractor" sprinkled in. Each post is reviewed by a human writer with chiropractic-marketing experience before it's published.

Yes. Local map-pack ranking is one of the highest-leverage parts of chiropractic marketing — patients searching "chiropractor near me" rely on it more than the regular search results. Our local SEO services cover Google Business Profile optimization, review acquisition, local citation building, and competitor benchmarking.

Yes. Your dashboard shows traffic, top-performing pages, lead sources, and review trends. For ranking-specific reporting, monthly reports cover keyword positions, map-pack visibility, and competitor movement.

If you want to connect your own Google Analytics, that's supported too.

Our platform is built with HIPAA-aware practices: secure hosting, encrypted data transfer, and access controls. We don't process protected health information directly — we don't handle patient records, billing, or scheduling data.

If you need a Business Associate Agreement for tools that touch PHI (like patient portals or EHR integrations), contact us and we'll walk you through the specifics.

After a patient visit, our system sends them a friendly text or email asking about their experience. Happy patients are guided to leave a Google review; unhappy patients are routed to a private feedback form so you can address concerns before they post a public complaint.

The request never includes treatment details — just an invitation to share their experience — which keeps it HIPAA-compliant.

Asking every patient for a review and routing unhappy ones to private feedback isn't against Google's policies — what would violate them is gating who sees the public review link based on how happy a patient already is. Our system is built to comply: every patient gets the same invitation, and the private-feedback path is offered as an alternative, not a replacement.

If you want to read the full policy detail, ask us and we'll share our compliance documentation.

Yes. Our newsletters are educational content — never tied to individual patient treatment data — and our video library is generic educational material on chiropractic topics. Neither system stores or processes PHI.

You and the team members you invite. On our side, only authorized US-based support staff can access your account, and only when you ask for help or when troubleshooting an issue you've reported. We never sell or share your data with third parties for marketing.

You can cancel anytime by contacting our support team. We don't hide cancellation behind a maze — one email or call is enough. Your service runs through the end of your current billing period.

You keep your domain (we'll transfer it to your registrar of choice) and an export of your content. Your live site is taken down at the end of your billing period unless you arrange a transfer to another host.

If you ever want to come back, your data can be restored — we keep cancelled-account archives for a reasonable window.

Specifics live in our terms of service, but our general approach: if something's gone wrong on our end and we can't make it right, we'll refund you. For straightforward "I changed my mind" cancellations, the no-long-term-contract policy means you're only ever paying for the current month.

For practices going on extended leave (sabbatical, maternity leave, etc.), we can usually arrange a pause — your site stays live but marketing services are suspended. Contact support to set this up; we'll work out the details based on your situation.

US-based support by email, phone, and in-app messaging. Most response times are within a few business hours, faster for urgent issues. Every customer has access — there's no "premium support" tier that gates real help behind a higher plan.