It may seem odd that we're talking about toilets, but ensuring that your restrooms are clean plays a role in building trust with your patients.
Building trust with your patients is vital to the success of your chiropractic business. Neglecting to maintain a clean office space will erode patients' trust. Don't risk losing patients or getting negative online reviews because your restroom is dirty.
Dirty Restrooms Make Bad Experiences for Patients
Nobody wants to use a dirty toilet. Additionally, patients may perceive your lack of care for maintaining facilities as a signal that you lack care in other areas of your business. Not to mention, that people won't like the idea of you touching them with your hands if they just saw that your sink was filthy.
Keeping restrooms clean is mandatory, but isn't always easy. It can be especially difficult when you have a small staff and a full schedule.
3 Tips for Keeping Clean Restrooms
A recent post by Noobpreneur.com, "Clean Restrooms For A Successful Business", shares three tips for keeping your restrooms clean. Follow this advice to help ensure your patients' satisfaction.
1. Develop a restroom maintenance program
Put together a program that spells out the frequency and type of cleaning needed. This program will greatly vary based on facilities and traffic. Determine how frequently you may need to mop, empty trash, and restock supplies.
2. Eliminate foul restroom odors
The most common causes of a stinky restroom are poor ventilation and the build up of dirt and germs. Overflowing trash cans and dirty toilets are common sources of foul odors.
- Clean Thoroughly
- Identify the source of any bad smells and eliminate them entirely by thoroughly cleaning.
- Improve Ventilation
- Do not rely on covering up smells with air fresheners. Ensure that your restrooms have proper ventilation. This may be as simple as keeping a window open to allow air flow.
3. Pay attention to high-traffic areas
Think about all of the areas of the restroom that are most likely to accumulate dirt and germs. Be sure to give them attention by cleaning them the most frequently. Sanitize and disinfect to prevent the spread of germs and bacteria. High-traffic areas of restrooms include the following:
- Toilets, urinals
- Walls, stalls
Grab Some Rubber Gloves or Hire a Professional
Take the above steps to maintain a clean restroom and improve your patients' satisfaction. Keeping your office is simple, but takes time.
You may find that running your practice doesn't leave much time for scrubbing restrooms. Consider hiring professional cleaners. This can make things a lot easier for you. The cleaners will have all of the tools and supplies to do the job right.
Shared restrooms in a professional building
Your office may be one suite inside a professional building that shares restroom facilities with many other businesses and their clients. If this is the case, you probably have little to do with cleaning the restrooms.
Even though it may not be your direct responsibility, be aware that consumers can be quick to place blame on local businesses for errors (even if it's out of the businesses' control). A consumer survey about online directories by highlighted this phenomenon. Upon finding an inaccurate online directory listing, consumers were more likely to blame the local business than the directory.
Have the contact details for your building manager or custodial staff. A patient may report to you that the restroom is dirty, out of stock, or flooding. Make sure that you know who to call to get things fixed.
Also, Cleanup Your Online Directory Listings
We can't help you clean your restroom, but we can help you cleanup your online business listings. Our online marketing plans with Listing Sync will clean and setup accurate business listings on the most vital maps, apps, and online directories.
Run a free scan of your local business listings to search for inconsistencies and inaccuracies. Take action now so you don't lose the trust of your patients.